Consequently we had no idea there was a problem until late September when we were finally able to take off for on a camping trip, almost. The salesman assured us the Explorer would tow a small trailer, but she had not been up to the task and we had to return home. See September 25th post entitled Go Back Jack and Do It Again.
We went back to the dealership and told them about the problem. While there, they did some research, and agreed we had a point. Our stand was that they needed to find a solution without more money out of our pockets. In the end they agreed to swap Ruby the Explorer for Pearl the Expedition, to extend the existing warrantee for a year and to refund us $1K. Something to be said for customer service.
Little Bit and Pearl
Clydesdale Horse Magnet